Club Policies
SHORT NOTICE CANCELLATIONS
No-shows & late check-out (check-in 3:00 Pm, sheck-out 11:00 am) do not give us adequate time to re-book a room. This can have a devastating impact on our small club.
Your reservation can be cancelled before 30 days of your arrivals, in Nukumi we are making refound but we will give you a voucher (1 year) of the same amount of your reservation iniciale. *just add additional payment for any differences of prices with your voucher*
We take full payment 14 days prior to your arrival.
We offer a voucher valid for one year for minimum stays of 10 days.
Your stay is not refundable if you stay less than 10 days at our club.
hOLIDAYS POLICIES
We charge 50% upon booking the reservation (non-refundable). The remainder we charge 30 days before (non-refundable).
These policies are considered final. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken online, by phone, email, booking engine or in-person. All cancellations must be given in writing. No exceptions.
NO-SHOWS DUE TO TRAVEL DELAYS ARE CONSIDERED TO BE A CANCELLATION. SHORT NOTICE CANCELLATIONS DUE TO POSITIVE COVID TESTS WILL BE DEALT WITH ON A CASE BY CASE BASIS AND PROOF OF TESTS WILL BE REQUIRED.
By booking with us, it is understood that you have accepted our terms and conditions. IT IS IMPORTANT TO REVIEW OUR COMPLETE hotel policies and cancellation policy
HOTEL POLICIES & INFORMATION
Check-in: 4:00 p.m.Check-out: 11:00 a.m.
Breakfast: is served in our restaurant from 7:30 a.m. to 10:00 a.m. and on additional costs. Breakfast is included in the room rate. You have complimentary tea and coffee in your room.
Maximum occupancy per room: 2-4 persons, according to room design.
Room rates are based on up to two people for The Treehouse and The Inn. The rates for our Beachfront and Garden Casitas are based on 2 adults plus 2 kids up to the age of 16. If you plan on booking those accommodations with more than 2 adults, we charge $25 per person extra per night. We do NOT offer any extra beds.
Internet rates and our walk-in rates differ from our standard rack rates and may not be combined with other promotional offers and discounts, including those established by law. All discounts are deducted from our standard rack rates.
Any booking change requests must be given in writing, are subject to hotel approval and are only valid if hotel confirms via email.
Extra beds are not available. When you arrive, if there are more guests in your party than what is stated in the confirmation, and that number exceeds the maximum occupancy of the room, we will not be able to accommodate your entire party unless there is another room available.
All rates are subject to 10% ATP Tax. All bar, room, extra charges subject to a 7% goods & services tax.
Late check-out: Our regular check/out time is at 11 A.M. If you wish to stay longer aside the pool area or in our restaurant, it is free of charge. We will keep your luggage until your final departure
Smoking: BY LAW (Executive Decree number 1838 of December 5, 2014) ALL hotel property, indoor and outdoor, is non-smoking (including e-cigarettes). If a guest smokes in their room, a fine of $5,000 can potentially be levied by the Panamanian government and an automatic cleaning fee of $300 will be charged to the credit card used to book the stay.
Pets: We are unable to accept pets.
Accidents/Missing Items: The hotel cannot be held responsible for accidents or lost or missing items.
Unacceptable Behaviour: Any unacceptable behaviour will result in immediate removal from premises (plus forfeiture of entire cost of reservation).
Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card